No refunds, all sales are final.
This policy must be checked off and agreed to at the time of check out by the purchaser. If the purchaser does not agree to our Refund Policy, then we can not offer our services.
We usually give the customer a 24 hour window to update or change any information, so orders are processed the following business day. If the customer contacts us within that window where are have not yet processed their order, then we may, on a case to case bases and upon our complete discrepancy, decide to issue a refund, minus any merchant processing fees which may range up to $15.
ORDERS THAT ARRIVE DAMAGED:
Any item which arrives damaged or defective will gladly be exchanged within 7 days of delivery date. We will ship a replacement free of charge, but only once. Any additional shipments may have processing and shipping costs attached
WHAT IF I NEVER RECEIVED MY ORDER?
If you ordered your items electronically, please double check your spam folder. If you still have any issues locating your order, contact us right away! We will assist in locating your documents and resending them to. If you ordered them USPS, we have complete access to all our customer's tracking information, so we will be able to look up the status. If your documents are still unable to be located, we will gladly resend you your order free of charge, but only once. Any additional requests may require additional postage charges on your behalf.
If you have any questions please contact us at firstname.lastname@example.org and indicate your reference number in the subject line or e-mail body.